Q1: How can I track my order?
You can track your order through the
Order Tracking Page by entering your order number and email address.
Q2: Can I change or cancel my order?
Yes, but only if the order has not been shipped. Please contact us within 24 hours of placing your order.
Q3: Do you offer international shipping?
Absolutely! We ship worldwide. Please see our
Shipping Policy for full details.
Q4: What if I received a damaged or wrong product?
We're sorry! Please email
info@teraysuntech.com within 7 days with photos of the issue, and we’ll make it right.
Q5: Do you offer wholesale or bulk discounts?
Q6: Are electric scooters waterproof?
Most electric scooters have basic waterproof features, but levels vary by model. We don’t recommend riding through water to avoid damage and safety risks.
Q7: How long does an electric scooter battery last?
Battery lifespan depends on brand, model, and usage, typically ranging from 2 to 6 years.
Q8: What types of electric scooters are there?
We offer commuter, off-road, and all-purpose scooters—each designed for specific riding styles and environments.
Q9: Why should I buy an electric scooter?
Electric scooters are eco-friendly, lightweight, easy to operate, and perfect for urban travel or recreational use. They offer great maneuverability, especially in areas where parking is limited.
Q10: Can electric scooters be taken on subways, trains, or airplanes?
Rules vary by region and carrier. Scooters are generally allowed on trains and subways if packed properly. However, due to battery limits, they are typically not permitted as checked luggage on airplanes.
Q11: What should I pay attention to when riding an electric scooter?
Always wear a helmet, inspect your scooter before riding, obey local traffic rules, stay alert, and securely lock your scooter after use.
