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Effective Date: Long-Term
Orders are processed promptly upon confirmation of payment. You will receive an order confirmation email with details and tracking information once your order ships. We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraud.
We accept payments via major credit/debit cards and secure third-party payment gateways. All payment information is encrypted and handled securely according to international standards.
Teraysun offers worldwide shipping from our warehouses located in the U.S., EU, UK, and Dubai to ensure fast and reliable delivery. Estimated delivery times vary by destination and shipping method; please refer to the Shipping Policy page for details. Customers are responsible for any applicable customs duties, taxes, or import fees as required by local laws.
Once your order ships, you will receive a tracking number via email. You can track your shipment through our Order Tracking Page or via the carrier’s website.
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Return shipping costs are the customer’s responsibility unless the product is defective or incorrect. Upon receipt and inspection of the returned item, we will process a refund or exchange within 7-10 business days.
Teraysun products come with a limited manufacturer’s warranty covering defects in materials and workmanship. Warranty coverage and duration vary by product; please refer to the warranty card included or contact support for details.
For questions or assistance with orders, returns, or product information, please contact us at info@teraysuntech.com or call +86 (10) 8646 3991 during business hours.
We appreciate your trust in Teraysun. Our mission is to provide you with high-quality, innovative electric mobility solutions designed for your lifestyle and the future of sustainable travel.
